According to the statistics of October 2017, a leading domestic automotive product information collection platform for defective vehicles, a total of 4,905 complaints were received from owners, which created the highest monthly record of complaints. The number of complaints this month increased by 9.9% from the previous quarter and increased by 24.4% year-on-year. This month, the car quality network received a total of 4435 feedback complaints from car companies, an increase of 10.9%. In October, the complaint information received by the car quality network involved 511 models, an increase of 36 compared with September. There were 115 models with complaints of double-digits or more, an increase of 14 models from the previous month. After removing the complainant's voluntary application for withdrawal of the information, the top 30 brands in the complaint volume in October were ranked as follows: Judging from the TOP30 list of complaints in October, the Dongfeng Peugeot 408 ranked first in the previous rankings, although the number of complaints this month has declined, but still ranked first. Judging from the list, the self-owned brand models continued their good performance last month. There are still only 4 models in the top 15 brands that are self-owned brands, and the rest are joint venture models. In addition, this month's gearbox abnormal sound and setback problems are still typical complaints of failure, the number of complaints in the top two. This month's domestic auto complaint data looks like: In October, the number of self-owned brands accounted for 45%, joint venture brands accounted for 52%, and imported brands accounted for 3%. Compared with September, the number of self-owned brand complaints increased by 206, accounting for no change; the number of joint venture brand complaints increased by 223, but the proportion decreased by 1%; the imported brand increased 14 complaints, accounting for a percentage increase of 1 percentage point . Car quality network data show that, compared with the German brand in September 2017, complaints from other national brands, including independent brands, showed varying degrees of increase. Among them, Japanese brands rose the most, up 29% from the previous quarter, and the percentage increased by 2%. In comparison, Ashkenazi brand complaints decreased by 83 cases, a decrease of 15.1% compared to the previous month, becoming the only country brand in October that experienced a decrease in the number of complaints. In October, complaints were still concentrated in compact cars and SUVs, and thousands of complaints were much higher than other models. Compared with September, the volume of complaints for compact cars and SUVs increased significantly, by 12.5% ​​and 12.7% respectively. In addition, the volume of complaints for small cars, medium and large cars, mini-vehicles and large-size cars all increased in varying degrees. The data shows that in October 2017, the complaints were still concentrated in the 2016 models and the 2015 models, both of which had exceeded 1,000 complaints. It is noteworthy that the number of complaints for the 2018 models and the 2017 models has increased significantly. The number of complaints for the 2018 models has increased by 1.5 times month-on-month, and the 2017 models have increased by 14% month-on-month. The quality problems of the new models are gradually emerging. Complaints received by the car quality network are mainly divided into three major categories: quality problems, service problems and comprehensive problems. In October, the highest quality complaints were the most complaints. Complaints and the proportion of the complaints all showed a large increase in September, of which the number of complaints increased by nearly 600 points. Zong. In addition, complaints about service issues increased by 45 cases in September, an increase of 18% from the previous quarter. In the quality complaints received by the car quality network in October, the body accessories and electrical appliances still received the most complaints, accounting for 37% of the total mass complaints. Due to the increase in the total number of complaints, the volume of complaints for various subdivided issues this month has risen to varying degrees, of which the increase in engine and steering systems has been relatively large, increasing by 15.5% and 23% respectively. In complaints involving service issues (including comprehensive issues), service attitude complaints still accounted for the largest proportion, but the amount of complaints decreased by 44 cases compared with the previous month, a decrease of 11.5% from the previous quarter. In contrast, in October, parts complaints and commitments were not honored, and the amount of complaints increased to varying degrees. The problems were mainly in the after-sales service of 4S stores, causing consumer dissatisfaction. From the beginning of its establishment, Car Quality Network has always been committed to becoming the preferred third party to coordinate consumer dispute resolution between car owners and car companies. The ultimate goal is to promote the importance of product defects and actively address the more reasonable demands of more car owners. According to the statistics of the car quality network, a total of 949 complaints were resolved in October due to the manufacturers' correct settlement. The complainant voluntarily applied for withdrawal. Data show that in October, the complaint rate of complaints reached 100% of the number of car companies reached 19, compared with September increased by 4; another 8 car companies, the response rate of more than 90%, compared with September reduced by 5. Best Water Purifier,Portable Water Purifier,Alkaline Water Purifier,Water Purification Systems Yiwu Waterfilter Industry And Trade Co.,ltd , https://www.dancertrade.com
