On July 1st, 2011, the sales conference of Shaanxi Heavy Duty Truck Mid-year Marketing and the “Service Convention” was held in Xi’an. At this meeting, Shaanxi Automobile joined hands with members of the gold industry chain to publish the "Services Convention," and strived to optimize the service network through innovative service models and cast Shaanxi Automobile's world-class caring service brand.

In the first half of 2011, the domestic auto industry returned to normal operation. Some experts predict that there will be no substantial growth in the second half of 2011. In this environment, Shaanxi Automobile Co., Ltd. responds to the problem and establishes a strategic relationship of mutual benefit with its partners. It is innovative in value and achieves common development with users. In the first half of 2011, Shaanxi Auto achieved an order of 70,000 vehicles, the highest growth rate of dump truck sales in the industry, natural gas heavy trucks maintaining a leading position, and a market share growth rate of the first.

Among them, Shaanxi Automobile Delong F3000 heavy truck sales soared, accounting for more than 60%. At the same time, in response to the ever-changing market, Shaanxi Steam will timely carry out service brand innovations, promote the rapid improvement of service policies, accessories policies, and service management to match the rapidly growing market of Shaanxi Auto and create a first-class service brand. It is worth mentioning that not long ago, Shaanxi Automotive's caring service was awarded the first Chinese well-known trademark in heavy truck industry.

In Shaanxi Automobile's 12th Five-Year Plan, Shaanxi Automobile emphasized the significance of the transformation of service-oriented manufacturing, highlighting the importance that Shaanxi Automotive attaches to its service concept, and raising this service concept to the corporate strategic level.

Shaanxi Auto believes that it is the responsibility and mission of the company to provide users with first-rate solutions for heavy-duty mobile services, to create maximum value for users, and to allow customers to enjoy heavy-duty mobile services without barriers. Shaanxi Auto should not only transform itself from a manufacturing-oriented enterprise to a service-oriented enterprise, but also create competitive advantages through services. It must also win the market through a service that satisfies the needs of all parties. This service is based on the perspective of the other party and includes enterprises. Internal mutual services, business-to-customer services, etc.

At this meeting, Shaanxi Automobile joined hands with members of the gold industry chain to issue the "Services Convention." Shaanxi Auto aims to concentrate industrial advantages, innovate service models, build the most advanced service platform in China, focus on user needs, optimize service networks, build China's most extensive service network, grasp the pulse of the market, promote service transformation, and create the most satisfactory service in China. Service quality; play a role in chain cooperation, shorten response time, construct China's most efficient service system; integrate technological advantages, train service talents, forge the best technical service team in China; fully empathize, implement personalized services, and build China's most humanity The concept of service; implementation of scientific management, strengthen service quality, promote China's leading terminal service model; adhere to the leading concept, win-win and common development, and cast a world-class caring service brand.

In 2011, Shaanxi Auto's services fought hard in three aspects: service policies, accessories policies and service management upgrades:

In terms of service policies, Shaanxi Automobile enhances the treatment of service personnel, standardizes service standards, facilitates operations, makes management more detailed, and conducts stricter assessments. In terms of accessories policy, it is more flexible, easy to operate and meets the needs of Shaanxi Auto, further improving its accessories policy. , more targeted and regional;

With respect to the improvement of service management, Shaanxi Auto has implemented dynamic management, hierarchical division, and re-established dynamic management to carry out different levels of management. In this way, the parts service policies are interlocked, organically integrated, management is more clear, and business is more standardized.

The competition in the commercial vehicle sector will be more reflected in the competition of service brands. In the long run, competition in the service sector will be an inevitable result of market development. Shaanxi Automobile also uses its own efforts to practice their various services to users. committed to.

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